Reception Review

by Whitbread

Best Apprenticeship Employer

Rating

9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Customer service, caring of guests and the team. Tasks on the computer, this involves emails, and communicating with the team and guests.

10/10

2. Have you learnt any new skills or developed existing skills?

Yes. Checking finances, how to solve problems encountered on the way, brand standard and how to assure that everyone is getting good service at its best quality.

10/10

3. To what extent do you enjoy your programme?

I enjoy learning new things daily and getting better at my job as I go along my journey.

10/10

4. How well organised/structured is your programme?

We all as a team make sure that everything is going well and how it should as required, making sure everything is organised.

10/10

5. How much support do you receive from your employer?

Sometimes, when my manager has time he replies to me with the answer to my query and makes me aware of new things that I need to learn.

5/10

6. How much support do you receive from your training provider when working towards your qualifications?

A lot, the trainer is very useful and helps me out whenever I need help, allowing me to ask for advice and helps me to pass my apprenticeship. They are very patient with me and assure that I am sure and clear in what I have to do.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Yes, it helps me out as I know a lot more about what to do, making my job a lot easier as I can assure that everything is done as it should be.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

No, not any that I’ve heard of.

7/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

It is a good company and helps out a lot, nice team and very professional in what they do, with good high standards.

10. What tips or advice would you give to others applying to Whitbread?

Make sure you be honest at all times, communicating with the team to assure all queries and problems get solved and dealt with, work hard and to the best of your ability at all times.