Customer Service Practitioner Review

by Sage

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Helping Sages customers with their payroll product and delivering assistance and advice that comply with legislation and correct practice in the program

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt many new troubleshooting skills through learning which questions to ask and when to ask them. This skill is complimented by my communication skills, these have been greatly developed through objection handling and adapting my language to suit the needs of each individual customer

10/10

3. To what extent do you enjoy your programme?

I am really enjoying my time as an apprentice at Sage. I feel welcome and well accommodated.

10/10

4. How well organised/structured is your programme?

the training we received was amazing and set us up well to begin taking calls. We are supported well by a range of coaches and I am always able to contact my manager/supervisor whenever I need to.

10/10

5. How much support do you receive from your employer?

i receive great deals of support by my manager, HR team and coaches. My manager and I have 121s in which i review my progress over the past months and my coaches give me frequent feedback

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

i receive a great amount of support from my training supervisor, support is always easily accessible by email and they give amazing guidance when i am stuck with work

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

during my apprenticeship I learn about Sage and its customers (internal and external) I have completed work throughout the apprenticeship that has helped me within my role as i can apply the knowledge to the job

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

we have things like Christmas parties, a recent brand event and charity days

10/10

9a. Would you recommend Sage to a friend?

Yes

9b. Why?

Sage are accommodating, supportive and totally fair on me. My colleagues treat me with respect and my coaches/manager are dedicated to developing my skills throughout my time here

10. What tips or advice would you give to others applying to Sage?

reciprocate how they treat you and you will find development and success in your role