Reception Review

by Whitbread

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a hotel receptionist for premier inn. My job is to greet and check guests in to the hotel. Making sure they our happy and comfortable and address a completes or concerns. That the guests my have as well as dealing with guests that ring and make bookings over the phone or in person.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt loads of new skills. Like how to deal with customers on a one to one basis fr,I’m checking them in to dealing with complaints. As how to send email to guests and using the computer and different systems that premier inn use. As well as communication skills.

10/10

3. To what extent do you enjoy your programme?

I found the program extremely rewarding but also hard in places but have a good tutor. Who understands my needs and is very friendly and helpful. When it comes to my learning needs. I find the program easy to use and understand what is expected of me on the course

10/10

4. How well organised/structured is your programme?

It is well organised I know what I have to achieve every month. And what my goal is each week. I have the right resources to achieve this and I know where to go if I need help with any of my activities. As well as extra support for my maths and English.

10/10

5. How much support do you receive from your employer?

My employees are very understanding and helpful when it comes to my apprenticeship. I have the support of my manager and deputy manager. Who helps and support me if I have any questions about my apprenticeship. I can also do my homework at home as well as in working hours.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive loads of support from my training provider from month calls. Also I can message them or ring them and ask questions. I have regular reviews and have feed back on how I am doing on my course. Plus halo with my maths and English a least once a week.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel that my qualifications well help me achieve my goals and help the company that I work for as it well make me a better person at my job. Will also help over team members with the knowledge that I can pass on the them from this experience and learning.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes we have bowling nights as well as a Christmas party. We often go out for drinks after work or just meet up for a chat. We also have activities like charity events in each hotel. Anything from prize draws to colouring for the kids. So yes we do have activities in my work place.

10/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

It’s a great place to work with friendly staff and manager. Good job opportunity. Great training even if you never worked in hospitality. You get staff discount on loads of stuff from hotels to food. So yes I would recommend premier inn to my friends. To stay out and work at

10. What tips or advice would you give to others applying to Whitbread?

When applying for premier inn do your research and decide what role you like to apply for. Could be anything from front of house to working on house keeping. Have a positive attitude and open mind take time to get use to your new role and ask questions if your unsure