Complaints Specialist Review

The role of the Customer Service Complaints Handler is to provide a high quality complaint handling service via verbal and written correspondence in respect of complaints received regarding Wealth products. my responsibilities includes as below: Effective investigation of customer complaints, specifically Wealth banking products Providing a high quality service to the Bank’s complaint handling process. Liaising with appropriate Departments to seek guidance on procedures or specific issues Ensuring adherence to regulatory requirements and internal controls Ensuring you are meeting quality and processing KPIs Ensuring adherence to the Professional Standards Scheme (PSS)

During my apprenticeship I have developed many new skills and developed my existing skills. This apprenticeship was a brilliant option for myself to launch my career in a huge range of exciting industries and upskill at various levels. I have learned a lot from this course. Prior to this apprenticeship I had limited knowledge of banking and financial sectors. From CBI exam I have learned a great deal with the financial sectors, how they are embedded in society and market.

I really enjoy my apprenticeship programme a lot.

Very well organized and structured. I was provided with all the details of the course at the beginning. Online tuitions were provided by an amazing tutor via Kaplan. Through out the apprenticeship I had an amazing coach who was always there to help and support me.

I receive 20% of my working hours to work towards my apprenticeship. Very grateful for that.

Monthly tutions were hosted by the training provider to work towards the exam. [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] was very talented coach and helped me whenever i had any queries. Very pleased with her support.

I have gained a lot of knowledge and experience which I use in my everyday role to perform my job better.

We have many extra-curricular activities to get involved in at work such as charity events, quiz nights, bake sale, team meal, mental and physical wellbeing health clinic.

Yes

For me it's a best place to work. I love the values and vision of the company. Plenty of staff benefits. Lot of support available to do the job.

HSBC is an international bank with amazing values and vision for future. Do your research, prepare well as our interview process is lengthy. You won't ever regret working for HSBC. Best wishes.