Rating

8.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • selling products, coaching the team, dealing with customer queries, learning new skills, improving customer experience, challenging working environments and methods, pushing for sales, supporting the store

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • im still in the very early stages of the apprenticeship so not currently, but i am excited to see what it will bring!

    9/10

  • 3. To what extent do you enjoy your programme?
  • its been very enjoyable so far! its given me something to focus on

    9/10

  • 4. How well organised/structured is your programme?
  • good! i have been kept informed and have had good contact

    9/10

  • 5. How much support do you receive from your employer?
  • reasonable. its hard to balance the apprenticeship workload with the business of the store though and sometimes i feel like the apprenticeship isnt taken seriously

    6/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • again its really early days so this is hard to judge

    7/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • i think it will give me new skills to improve myself and my leadership style which will benefit the entire team

    9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • not currently, but this is something we are working on! my new senior role and management skills will aid to this opportunity

    9/10

  • 9a. Would you recommend Vodafone to a friend?
  • Yes


  • 9b. Why?
  • great place to work! amazing company, very proud


  • 10. What tips or advice would you give to others applying to Vodafone?
  • throw yourself into the experience, gain as much knowledge as you can, really focus on a passion and enthusiasm, stay motivated


Details

Level 3 Apprenticeship

Customer Service

Liverpool

May 2022


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