Technical support apprentice Review

by Sage

Best Apprenticeship Employer

Rating

7.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Communicating with customers to offer technical support to accounting and payroll software users.

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, customer service skills, computer skills and confidence

    8/10
  • 3. To what extent do you enjoy your programme?

    • It’s good

    7/10
  • 4. How well organised/structured is your programme?

    • Yes very well organised and structured - easy to follow and good support

    8/10
  • 5. How much support do you receive from your employer?

    • Quite alot

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • A lot! Lots of support with the work provided.

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Yes it’s helpful to highlight why we do what we do

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes lots of groups and networks to get involved in

    7/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • Very friendly, good opportunity

  • 10. What tips or advice would you give to others applying to Sage?

    • Be open minded and try not to be intimidated by the size of sage - they care not for experience just potential

Details

Level 2 Apprenticeship

Business Operations

Durham

May 2022

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