customer advisor Review

by NatWest

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

help and assist business customers with their accounts and issues to help them keep their accounts running.

10/10

2. Have you learnt any new skills or developed existing skills?

i've learnt and developed a range of skills from communication to empathy, to help and understand how a customer maybe feeling in their situation so that i can try to best help them resolve any issue causing as little stress as possible

10/10

3. To what extent do you enjoy your programme?

I thoroughly enjoy my program as it's allowed for me to learn new skills on the job ij a sector that i previously new little about. it's allowed me to take on new challenges and develop and improve as an individual

10/10

4. How well organised/structured is your programme?

my program is very well organized, i know when all my submissions are due and i'm given plenty of time to ensure that they're complete to the best of my ability as well as reviews to ensure that i'm on track

10/10

5. How much support do you receive from your employer?

NatWest are very supportive in helping me develop on calls as well as giving me time to complete my apprenticeship work

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

my training provider is very supportibve as i have my own coach who i speak to monthly as well as been able to contact whenever required for further support with my work.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

it gives me chance to confirm what i've done on calls and gives me extra time for reflection on my strengths and areas for improvement

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

there are plenty of networking event opportunities to meet new people as well as opportunity to get involved in charity days with your team to help good causes as well as getting to work with your team closer.

10/10

9a. Would you recommend NatWest to a friend?

Yes

9b. Why?

its been a great opportunity for myself to get involved in a completely new sector bringing great brand new opportunities and challenges for me to be able to develop key skills and as a person, as well as being a very supportive good company to work for.

10. What tips or advice would you give to others applying to NatWest?

Get involved with every opportunity, meet as many people as possible because you never know what opportunity making that connection can bring in the future.