Shift Supervisor Review

My role is in the absences of the GM I am to run the business, manage the team, lookafter the guests, daily cash, ordering stock, counting stock, fire safety, cleaning, kitchen checks,covering team who are off, basically just ensuring the business is trading safe and legally day to day.

During my time on this apprenticeship I have learned where my strengths are and where I need the extra help and support. I have also developed alot of new skills which I need to put into practice, by applying the knowledge in the correct way so that it shows my understanding.

I enjoy this program because it is generalised so it means although I'm working towards something for my business it helps me in general. I spend alot of time thinking about how I can get the most of this program. To make it that even more exciting and enjoyable.

Although I rate my experience a ten/ten I have had a few issues. I feel my program was abit all over the place and wasn't as organised as it can be. However I know people who have done this qualification and they said it was 100% well organised.

I receive some support from the employer, I feel as an employer they should plan more time into the rotas and schedule to allow the team the correct amount of time to complete the work set by the trainers. This is something I will also feedback to my Area manager.

Although the support from my trainers is amazing I have also had a few issues. My frist trainer left the company so I had to wait a while to be assigned a new trainer and get back upto where I needed to be... then my elvish tutor left as well and I was left without so it concerns me that I lost that support.

I feel that it allows me to share my newly gained knowledge with the rest of my team. I then apply this to my role and let's me shine and go above and beyond with the knowledge. I perform better when I have the knowledge and can work it into my role.

We have what we call team nights out. This is where the whole team get together maybe for a meal and a few drinks spending the time in an outside of work environment. This allows us to spend the time away and get to know the rest of the team.

Yes

They are a good company to work for. There benefits you receive are pretty good. I feel there is also many opportunities as they have many brands. With them being a huge company it means you can transfer across to another brands and grow/ develop with them if you feel you need a better opportunity

I would say: 1) willing to learn 2) be hard working 3) go the extra mile 4) ask for support My main piece of advice is don't be afraid to ask questions and ask support. Do your research and be prepared to work hard to get where you need to be