Apprentice Customer Service Engineer Review

My role involves going out with customer service engineers to learn how to repair Siemens Healthineers medical equipment. This ranges from X-ray, Mammography, Computerised Tomography and Magnetic Resonance Imaging. Each day is different and the work activity could be a fault diagnostic, repair or preventative maintenance.

Since starting the apprenticeship I have learnt new skills for mechanical engineering, electrical installations and electronic fault finding. These skills are utilised everyday. Within the first year of the apprenticeship it involved learning engineering topics such as using a electrical, mechanical, pneumatics, fitting and metal work including the use of a lathe and milling machine. Further to this I have gained a certificate in welding on stainless steel.

I enjoy the programme very much as it gives me the opportunity to work with leading medical technology and learn how medical staff use the equipment to care for patients everyday.

The program is structured in a way where the more you put in the more you get out. Alongside the goals set out for you, there is the opportunity to do more and learn more. It is important to be able to manage your own diary and be able to achieve targets to deadlines. The work is more than possible to achieve and you can easily get ahead.

Support is always present as long as Siemens Healthineers are aware. All you need to do is ask and remain honest with your expectations. I have always been supported in my everyday work life.

My training provider keeps an open line of communication and I have been told that I can contact them at anytime. My training provider always provide an answer to my questions and give guidance on how I am doing towards achieving the next qualification.

My qualifications are directly related to my work and give me the ability to achieve my everyday tasks. For example electronic fault finding helps me find faults and diagnose equipment.

There are optional annual work events that can be attended.

Yes

This apprenticeship has been a grate opportunity to develop new skills and further my career in a positive direction.

If you have an interest in engineering or the application of medical technology then it is definitely worth applying. Also it is a great job to further your career and get you on the right track to a better job.