Service manager Review

My daily tasks involve leasing with clients on a banking platofrm to discuss any kind of issues tthey are having. i deal with the top corporate clientsin the bank who mainly reach out to us invilving payment queries or reporting preferences. i ensure i sent the clients all the information.

I have done my pbc throught he chartered bankers institute which ahs given me a cergficiate in professionalism in banking in a digital age. This has helpeded ,e develop my knowledge of the industry and banking a s a whole. i have also tkaen part in lots of interal training.

I enjoy the teeam and the work i do however i found tha the apprenticeship was not very engaging and i have previously studied at a higher level at university. The infromation i had learnt was not directly beneficial to my role and do not think i would persue another cours.

The structure was good i had 1 day a week off to focus on it whch helped a lot. I managed to get a lot of the wokr done in that time and knew my monthly targets however at gateway this took a lot longer than expected which was frustrating

I recevied lots of support form having a day off this helped me to complete my datsks in the set apprenciceship. From this i have been able to reach the end pouint assesment. In terms of my direct manager i have not had to receve any support from them as i was able to do it myself.

i recevied lots of support from the trianing provider who offered to put on sessions for the exam i had to take. I had regular calls to track the progress i was making and was always there to answer any and every question that i may have had during my time

i do not think that the apprencitceship has helped me perform better in my role as the one day off a week caused me issues completing workflow taks. Being said the fact that i was able to develop my wider knowlge of the bank will help me going forward in my career.

at work i i would say that there is proabbly lots of extracurricular activities you could get involved with unfortunaltey i ahve not looked into any of these. In terms of netwroking events these are aimed at the more seniro memebers of the bank which i finds slightkly demotivating as i would like to go to one.

Yes

I beleive the vlaues the busines has alllign with mine in the fact that they really focus on equality and ensure that everyone in the company is trated eaquily and that perosnal mental and physical health is at the forfrunt which makes it feel like they care about your welbeing

for people applying i would suggest they focus ont eh compnay values as the interview questions will be based on those. If you are able to understand th values adn then create examples in the star technique to related to these then you will stand out in the interview process.