Ground Floor Team Review

by Whitbread

Best Apprenticeship Employer

Rating

8.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Ground floor team member. Either reception which involves checking people in and out. And dealing with phone calls, queries and ensuring guest are comfortable throughout their stay. Restaurant and bar which involves serving drinks and food to guests. Or sometimes kitchen which involves cooking food for guests. I have also held duty manager too.

9/10

2. Have you learnt any new skills or developed existing skills?

Learnt a lot about 5* and higher branding hospitality. Have also learnt different styles of service. A lot of what I did I was aware of but just needed my skills brushing up.

8/10

3. To what extent do you enjoy your programme?

It was good. I don’t like the system it’s on however. Trying to upload to the portal was really hard and not easy to do. So I just didn’t. However the trainer and assessor was great and made me feel comfortable.

9/10

4. How well organised/structured is your programme?

Organised and well planned .kept in loop the whole way. As I say just don’t like the portal. And didn’t like the cognist thing. Both websites were a little hard to use. The training videos and sections was fine it was just the evidence uploading just was too hard.

8/10

5. How much support do you receive from your employer?

Received some support. Some of my shifts made it quite hard to keep up and felt absolutely exhausted sometimes squeezing it in. But our hotel is so busy. So it’s hardly employers fault.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

Training provider was great. Absolutely no faults with her what so ever. Clear communication and great to work with.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It’s help me understand and learn more. And it’s also helped me take things into account such as making sure the company isn’t spending money it doesn’t need to be. I’ve also been able to reflect this on to my other team members.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

No, nobody with cover our site from other hotels. don’t have any plans to do anything like this.

6/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Yes. As it is a good place to work in some aspects. However it’s the upper upper management. ( Directors / regional/ CEOs) that have no idea what it’s like working on the front line. And how hard it is to be declined budgets. And sometimes don’t feel appreciated.

10. What tips or advice would you give to others applying to Whitbread?

It’s hard work. It’s not easy. However it’s enjoyable with meeting so many people. You just need to be on your toes the whole time.