Client Coordinator Apprentice Review

As a Client Coordinator, I work closely alongside the Client Advisor and assist them with their day to day admin activities such as requesting claims experiences, creating renewal questionnaires and setting up client meetings. With experience, I have been given the opportunity to speak to clients and attend client meetings and lunches.

I have gained confidence whilst being on the apprenticeship scheme at Marsh McLennan and I now feel more comfortable speaking to new people and building relationships with colleagues and clients. My communication skills have developed both written and verbally as I send emails, make / receive phonecalls daily and attend internal and external meetings.

I am thoroughly enjoying my apprenticeship at Marsh McLennan. Considering I started a new job role during lockdown, I have been lucky enough to be welcomed into the team from day one. My manager always encourages me to push myself and strive for the best whilst understanding that I need to balance my study and work hours.

I would say my programme has been well structered with the right balance towards study and practical work. I originally had weekly 1-1s with my manager however we have reduced these to bi-weekly now that I have more experience and confidence. I have monthly meetings with my DLS mentor to ensure that I am on track with the apprenticeship scheme.

I have received more than enough support from Marsh. My manager is always there to offer support and is flexible when needed ensuring the correct work - life balance. Each team member acts as a mentor and they are always willing to take the time to support me through my apprenticeship.

I have received a good amount of support from Davies Learning Solutions. I was assigned a mentor from DLS who I attend monthly 1-1 meetings with. These meetings are an opportunity to discuss any concerns and my mentor will set me tasks to complete thatwill contribute towards my portfolio of learning. The mentor is only ever an email away if needed.

The Cert CII qualifictaion has allowed me to see the theory that I have learnt in practical terms whilst in the workplace. I am able to put context to the theory when I see it in real life day to day situations. The qualification has improved my insurance knowledge massively.

At Marsh we believe the importance of charity and giving to others. Marsh are partnered with a charity called Ambitious About Autism and regular charity events are held to raise funds. Furthermore, each employee is given a volunteer day where they can volunteer alongside their team for a cause of their choice.

Yes

My apprenticeship at Marsh McLennan has been extermely positive and I have learnt and achieved so much in such a short amount of time. This is not only down to my work ethic but the support I have received from my manager and colleagues who all encourage me to do my best daily.

I would encourage anyone thinking of applying to research into the company to gain an insight into the work they do. When going through the application process and particularly the assessment days it is important to be yourself and not be afraid to speak up in the group activities. The onboarding process was smooth and the communication from the company throughout each stage was well delivered.