TradePoint Customer Advisor Review

by B&Q

Best Apprenticeship Employer

Rating

5.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My role involves till work, building/maintaining relationships with new and existing customers, stock management, gap management , team work as well as using own initiative, working member contact report,

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • gained the Retail Level 2 qualification with Lifetime Training.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy my experience but feel I am more capable than my worth in my department, I would like to move departments.

    5/10
  • 4. How well organised/structured is your programme?

    • I seem to run most of the department without the official title, we have a new supervisor who needs alot of support so I basically get left to do everything myself.

    4/10
  • 5. How much support do you receive from your employer?

    • I feel I have no one in my work who I can talk to about issues, my mentor is great as they were my old supervisor so I have a great relationship.

    4/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • 4/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No

    3/10
  • 9a. Would you recommend B&Q to a friend?

    • Yes

  • 9b. Why?

    • I recommend B&Q as a company but not my store as management are awful

  • 10. What tips or advice would you give to others applying to B&Q?

    • none

Details

Level 2 Apprenticeship

Customer Service

Glasgow

May 2022

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