customer advisor Review

by B&Q

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

i work in the delivery hub, i pick products for customer orders for delivery making sure they are picked correctly and ready to be loaded onto our vans.

10/10

2. Have you learnt any new skills or developed existing skills?

Doing my apprenticeship has helped understand how the business works

10/10

3. To what extent do you enjoy your programme?

i really enjoy working with the people in my team. I enjoy coming to work

10/10

4. How well organised/structured is your programme?

My manager is very good at giving me the time i need to do my apprenticeship. i have a good routine for my days work and make sure that each tassk is done in the right amount of time

10/10

5. How much support do you receive from your employer?

i get all the support i need and i know where i can go if there is anything i need

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

i get all the support i need. i have plenty of ways in which i can contact my training provider

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

i am learning new things about the business and this is helping me to help my customers more effectively

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

we do nights out with colleagues, lottery style games and some company events

10/10

9a. Would you recommend B&Q to a friend?

Yes

9b. Why?

it genuinely a really good place to work. there are lots of benefits like 20% discount but the people who i work with really make the difference. they are also very accommodating when i have needed time off or needed to change my shifts

10. What tips or advice would you give to others applying to B&Q?

be yourself!!!!!