Assistant Manager Review

Running shifts and supporting other managers in the running of shifts, delivering great customer experience, driving QS&C (Quality, Service & Cleanliness) Working alongside the crew and other members of staff to help them improve in their roles to further help the restaurant develop. Deal with any customer complaints and be one of the front-facing faces of the store.

Yes. My managerial skills alongside my people development skills have been developed. I have been on several McDonalds courses that provided great levels of knowledge to us helping us drive the brand image and best support our teams. The additional knowledge from the universoty placements is not as helpful however.

Mostly. However, the lack of support and understanding from the university staff is laughable. Considering MMU is rated as one of the best (apparently) for degree apprenticeships in the UK it often takes tutors and support staff 40+ days to respond to emails if they respond at all. They have no consideration for business needs and working around when is best for us.

Poorly. The tutors often add things to the assignments last minute, they cannot get dates correct leaving many students confused and stressed out. They change assignment briefs on the fly without changing the official written brief and make it very hard work to try and work out what work we actually have to complete to be graded.

Plenty. There is always support available if needed, alongside myself, there is also another apprentice in my group so we can easily compare things etc. My business manager and supervisor are always on hand to deal with any issues I may have with both uni work and things within the restaurant.

Little to none. The mandatory support sessions are poorly booked taking no consideration towards when I am available or the needs of the business, in these sessions it often feels that a game of bingo is being played, that the support worker has to say as many McDonalds phrases in the required time to say they have completed it, often washing over genuine points I have for help leaving me feeling lost and helpless. The speed at which they communicate with us is laughable at best, I had to wait 46 days for a reply to an email! If I was to do that within the business I think I would loose my job.

Averagely. I have no additional useful knowledge for on the shop floor. Nothing I have learned from MMU has been useful in day-to-day operations within McDonalds, nothing applies that has been taught to us yet. I have only gotten better within my role due to the training and expereience I have had from my employer NOT from MMU.

Not really. Due to COVID a lot of these were put on hold. Even now the one we have booked is for the whole group, not individual stores meaning that still some of us will have to work which seems unfair. It is hard to schedule for these events due to lack of appropriate cover within the group.

Yes

It's decent pay for under 18s and possibly under 21s if living at home, but no one on their own, even assistant managers would be able to even afford to buy a starter home these days. The pay is decent in the time but when looking long term for the work we do, many crew working a bit of overtime can easily make more than I do as an assistant manager, their pay keeps going up by ours doesn't which is annoying and de-moralizing.

Be organised, bring the required right to work documents with you to your interview if you really want the job, getting your foot all the way in is hard as alot of the first couple of weeks is done over email meanign that if your simply not replied to then you might not get the job.