Showroom Advisor Review

I am a Showrooms advisor for B and Q. This mainly means that I help the customer by designing them a Kitchen, Bathroom and Bedroom. I also help out across the store with questions from customers and or staff regarding questions about anything related to Kitchens, Bathrooms and or Bedrooms.

I have learnt a lot of skills thanks to this apprenticeship as well vastly improved many skills that I all ready had. This ranges from how to deal with customer complaints more effectively all the way down to how to spot how my colleges are doing due to Maslow's hierarchy of needs.

I really enjoy this apprenticeship due to the amount of knowledge that I am gaining from it. The range of experience from the documents provided is amazing. The website that I currently use is very easy to access and equally easy to use. The meetings are done over teams. This makes it great for fitting it into my work time table.

I think that the organisation and structure of the programme is great. The software outlines exactly what is expected of me. The induction was very easy to do. With an email telling me exactly what I needed to do before my first appointment. This made my mind at ease that I had done everything that was needed before my first appointment with my trainer.

I receive a huge amount of support from B and Q. My instore Manager's are extremely supportive and the Champion of Apprenticeships is extremely helpful and gives me the support that I require and ask for. The attitude in the company over apprentices is amazing and I have never seen a company this big have such a positive attitude.

My trainer is as supportive as can be. Helping me with any questions during the call. The software is very straight forward. That means if I need more support its normally because I didn't fully understand and not because there wasn't enough material on the subject. I do know that I am being moved on to their new website so I think that could have been done at the start and not half way through the apprenticeship.

I feel that the qualification helps me loads because of the fact it covers most of the stuff that I use on a daily as well as I gives me a better chance at working my way up the company. For me this is worth its weight in gold because I want to progress through the company.

There is a lot of talk online through our internal social media website, Yammer, This means that all the apprentices have a way to talk to each other. As well as that B and Q has done professional networking events. Unfortunately I was unable to attend this due to work commitments.

Yes

I think it is an amazing company to work for. Everyone is so friendly and supportive. It feels like everyone cares about everyone else. This makes it a good place to work at. The managers are extremely supportive of any personal growth that I am trying to do including the apprenticeship.

I would advise that they are willing to learn and adapt to each situation. This is because there is normally no situation that is exactly the same each day. This causes the day to be more exciting then working in just an office. I would also recommend you be ready for some customers to be moody with them. This don't happen daily but it does happen.