Customer service Advisor Review

My role as a customer service advisor is to help customers with product queries, any issues with paint. It also involves mixing of paint, facing up at the end of the shift, putting out stock when deliveries arrive. Making sure that gaps are filled by dropping stock from the overstock.

Yes, I have learnt new skills and also developed new skills. I make sure I speak to customers more clearly and confidently about any product related issues or queries. I also make sure that my body language is professional at all times during work. I have also learnt a lot about my company.

I am curios to learn more, as there are a lot of things that I have learnt since the programme started, for example: developed my speaking and listening skills, my maths skills etc. I make sure I complete all my modules on time, all my sessions that I'm booked for, I attend them all.

It is well organised as everything is informed to you well in advance so that you can prepare for it. All learning and training resources are provided for. You even get a chance to discuss any issues with your mentor easily. Sessions booked for training are quite easy to access.

A lot of support is given as I get time to complete my modules within the hours allocated to me. I get the Training rooms to complete my scheduled assessments. I even get enough time off work so that my work and personal life is well balanced. I also get help with the Questions from the modules that I have to complete.

I receive a lot of support as I am able to easily ask questions through emails or through the lifetime training app. I get replies quiet fast to any questions. The app makes it very simple to use. The training they provide is very good as the trainers make it very simple to learn.

Through modules, there are videos, examples and how you need to go about in your work life. There are also questions on how you perform based on situations. This helps to reflect on how you work and how you talk to customers, your behaviour at work and also personal life.

Yes , there are event days when we can dress accordingly. We get together as a team on occasions. This helps to get to know one another well and this in turn helps us to work better as a team. There are occasions where staff are rewarded for a job well done.

Yes

Because, everyone is treated fairly and equally. As a team, we work together well. Everyone helps each other when there is an issue. Offs and holidays are taken care of very efficiently. The shifts are made to balance out your work and personal life. No one is burdened with the hours of work.

I would advice others applying to have a positive mind when they join. Make sure that they give their 100% at work because everyone is rewarded or recognised for their hard work. Treat customers and colleagues well and professionally. Be honest at work and be responsible for your own work.