claims advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

9.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Claims Advisor - speaking to customers about buildings & contents claims

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Customer service skills, computer skills, complaint handling skills, presentation skills

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoyed it as it was quite easy as it was just confirming the knowledge that I had gained through my role.

    10/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • Good

    10/10
  • 5. How well organised/structured is your programme?

    • Very well organised

    10/10
  • 6a. How much support do you receive from your training provider?

    • Loads of support as able to email then or text is confused by anything

    10/10
  • 6b. How much support do you receive from your employer?

    • Quite a bit as they were involved with the programme

    10/10
  • 7. How well does your salary/package meet your costs?

    • I did not have any further costs

    10/10
  • 8. Are there many opportunities outside of work?

    • The qualification has not given me more opportunity of work

    3/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • They are always recruiting & since pay has increased it is better than other call centres.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Good customer service skills

Details

Level 2 Apprenticeship

Finance

Yorkshire & The Humber

April 2015

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