Parts Sales Manager Review

In 2021 I was presented with the chance of managing the parts teams at Hull and York. This still involved day to day work of managing customer accounts and finding new business. With the added role I am also responsible for leading and managing the Hull Team including the Sales Centre and York Parts Sales Teams in order to drive forward and maximize all parts sales opportunities, including ‘add on’/ associated sales, walk in opportunities and workshop sales. To ensure that the department is adequately staffed at all times (including ‘out of hours’ and weekend callout) providing a consistently high standard of service to telephone, service, e-mail and front counter customers. Ensure that all inbound telephone front counter enquiries are dealt with promptly and efficiently, and outstanding enquiries are followed up within the hour and that a schedule of outbound call actions is agreed, allocated, monitored and reported on. Working closely with the Business Development and Fleet Sales Centre teams. Ensure the service counter is proactively managed including forward planning, working with the service team to ensure VOR time is minimized and sales/margins maximized. Ensure purchasing, housekeeping, van runs and other parts management activities are carried out as required.

With my apprenticeship and current job i am developing my people person skills. My apprenticeship is helping me learn how to deal with individual people rather than dealing people as a group. I am also learning the in depth skills of managing time and planning my weeks better.

As relatively new to the job and no previous experience managing people i am enjoying learning all aspects of it as it is all new to me. I am able to take up the new skills and apply as i think is necessary.

The structure is well organized with monthly schedules and individual reviews.

My employer allows me the time to complete the course and guide me where needed.

My training tutor is always available if needed and constantly giving us advice and guidance.

It helps me develop as a person and as a manager. The coursework allows me to think differently to what i do now and open my eyes to different methods.

N/A

Yes

Motus has helped build my career and is very supporting in my role and my future.

If you work hard and are a positive person you can go far in the company.