Employer Advisor Review

My role is to assist employers with filling their vacancies through the Job Centres in the London Borough of Tower Hamlets this involves locating employers, contacting employers and arranging for them to come into the job centres and fill their vacancies including arranging recruitment days that consist of at least 3 employers per event.

I have developed a wide range of new skills especially those around customer service, as my apprenticeship is the Level two Customer Service Practitioner, some of the skills include better communication through improved questioning skills, whether this is open or closed questions and to carry a conversation through to the best result for the customer

I have enjoyed the programme as it has allowed me to develop new skills, improve existing ones and also to better my learning in general. I have enjoyed learning about the company culture, the core values and also how to work better as part of a team with all my colleagues

The induction was thorough and clear around the expectations that were given to us, the training has been consistent and well thought out and planned, support has always been at the end of a phone call or email whenever it was needed, the programme as a whole has been very well organised

My manager has given me the one day per week I need every week to carry out my apprenticeship as well as some additional time as and when I have required it, my mentor has been a constant source of help and assistance to me, support has been there whenever I need it

My tutor has always given me clear guidance and support whenever I have needed it, if I have ever needed her then a phone call or email is all I need and I have been helped out or responded to immediately, guidance has been clear and always given me what I needed.

Many of the things I have learned from the apprenticeship have helped me in my day to day job as I am in a customer facing role and the apprenticeship is all about customer service, I have put a good amount of the learning into practice and I fell I know more about my role

Yes there are, ranging from trips away to Europe, shopping trips locally, days out at theme parks, team building events such as escape rooms, getting involved in the local community through volunteering, smaller scale local sporting events and even some larger ones too that occur regionally or nationally at times

Yes

The Department for Work and Pensions is a good place to work because there is always something new to learn about, the job is largely about helping to improve our customers lives in the most impactful way possible and to give everybody the best chance that we possibly can to succeed

The application process can be slow and sometimes come across as long winded, the best thing to do is to study the Success profiles and to see how you can match those to your own personal experiences, Interviews are currently held remotely and are pre recorded so you do not need to stress too much about them