Quality Manager Review

I currently manage 4 different teams across the business who are responsible for monitoring quality performance. My job is to ensure that we are performing as we should be and helping others to achieve greater performance by use of audits and coaching. We also conduct administrative tasks and assist with operations.

I have learnt new skills around management and how to manage time more effectively. I have also learnt a great deal about communication and how much this impacts business in different ways. There is an abundance of knowledge that can be taken from the apprenticeship and a lot of refresher items too.

I am loving the content of the program. It is very easy for me to relate to my experiences which makes it more worth while. There is so much to learn but if you have a passion for what you do then this is no obstacle. There is always something new and the modules are just enough content.

I think the programme is structured extremely well. There is ample time to review and work on content and the business also allows time for me to complete the work that I need to do. The course content is clear and the journey is trackable and very visible so you can plan effectively.

I receive any support that is required from my employer and we also have a work group which has been set up to help each other (for people studying the same course). I have regular catch ups with people around the business to discuss progress and any further requirements needed.

Similar to the business support, they are they whenever I need them. If they are unable to answer the phone then they reply to messages or email as soon as possible. They have great experience and provide further clarity on items that perhaps are not so clear to individuals. They also send out regular guidance communications.

I feel it helps immensely. There are so many different things to learn so there is always something you can take away to apply. It really helps to provide focus and clarity on situations and make you think outside the box or approach things differently. It has certainly helped me in many aspects.

There are always loads of activities to do at work. We have a great social network using Yammer and MS Teams. We hold an annual raft race where people can team up and create a themed raft which they can use to race against other teams. We hold regular events and talks.

Yes

They are a great company to work for and very people orientated. They are always striving to do what is best for their employees and their customers. They invest in people and provide opportunity for growth and development. There are many career paths to take within the company and assistance to get people there.

Don't consider the company a stepping stone but an opportunity for a lifetime career. If you have a passion for customers and want to make a difference then this really is the right company for you. Come with the right work ethic and enthusiasm and you can get far and make a decent career.