Client Service Executive Review

My role includes corresponding with insurers and clients through various means, including telephone, face-to-face, and email. I specialise in the placement of insurance programs for Japanese-owned businesses throughout the UK and Europe. The types of policies I place as an insurance broker include property damage, business interruption, motor fleet, liabilities and many more.

I have developed my communication skills since the beginning of my apprenticeship, gaining confidence on the phone and learning to write formal emails. As well as this, I have advanced my knowledge in office-based products, such as excel and word. Another skill I have learned is time management and how to prioritise in a high workload environment.

I enjoy working in my team, the culture is great with lots of social events which create better relationships. The overall company culture is inclusive and dynamic, with lots of opportunities to join networks such as workability or young professionals. I didn't know what to expect when joining the insurance industry but it was a good choice.

The introduction to the company was short which allowed me to meet my team at a very early stage. The company put on plenty of sessions to help with my CII studies and the supportive company culture meant that I could approach anyone in the company for help. The mentoring scheme at the company is a great opportunity to further develop.

My employers offers a lot of support when required through various means such as my manager, mentor, skills development coach (at the growth company) and other colleagues. THe company has set up sharepoint sites full of training materials which is incredibly useful for both new and experienced staff when facing a new challenge.

The training provider in general provides support when asked. Certain skills development tutors go above and beyond to support in any way that they can. They are only an email or phone call away. However, the general mailboxes are confusing and some colleagues did not get so lucky with a great skills tutor. Some tutors did what feels like the bare minimum.

I use what I learned on my apprenticeship every day, specifically the theory that I learned during my CII studies. It allows me to support both myself and my colleagues on complex insurance matters. The qualification also allows me to prove to clients and colleagues my competency in my role which builds trust.

Pre covid, there was an abundance of social events to attend. When covid hit, these became virtual through teams calls - such as quizzes or bingo. As restrictions were lifted sports clubs began, such as a regular Wednesday night football team. Although WTW seem to be hesitant to support such initiatives as they are not as in control.

Yes

It is a large employer with roles in almost anything. Being a large multinational, there is an opportunity to develop a lifelong career in an interesting market. The culture at willis towers watson is encouraging and supportive. It is one of the largest apprenticeship employers in the local area which provides great opportunity to young people.

The company has a long application process for the apprenticeship scheme since it is so competitive. This includes online tests, a CV, a video interview and finally an assessment centre which includes both an activity and 3 interviews. I found the most difficult part to be the video interview and so would recommend practising recording yourself and listening back.