customer service Review

by NatWest

Best Apprenticeship Employer

Rating

7.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Day-to-day basis, I would pick up calls, dealing with customers in all type of ways such as handling there bank accounts, dealing with different types of matters. Communicating in a professional manner, providing support; going that extra mile to keep our customers happy.

7/10

2. Have you learnt any new skills or developed existing skills?

I have learned how to deal with customers in a professional manner, providing them excellent care. I am also striving to get my communication to the best I can.

8/10

3. To what extent do you enjoy your programme?

I love the programme as I got the chance to meeting colleagues; also learning off them on how to deal with different types of customers within the role. Overall everyone is really supportive which is another reason why I enjoy the role. I like the thrill of dealing with customers needs.

8/10

4. How well organised/structured is your programme?

it is organised quite well actually as we have all the software apps on the computers and they get easier as you use them. Yes we do have the times where certain applications will crash but overall it is structured really well.

6/10

5. How much support do you receive from your employer?

Our team leader is always here to support us with certain queries as they can get quite overwhelming.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

we would always have a little catch up during the week on how things are going & how to improve on different types of aspects within the role. Also going through certain calls I've taken during the week, to see where I could improve on how to deal with the situation better

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I would learn off on feedback & take into account on how to improve.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

we have comms where we would have chat with whole team, talking about certain queries and what we done go deal with them.

8/10

9a. Would you recommend NatWest to a friend?

Yes

9b. Why?

It is an exciting environment where you get to meet supportive people that will always be more than happy to help. You get to learn how to work within a team, achieving goals etc.

10. What tips or advice would you give to others applying to NatWest?

Be open to learn off other colleagues, open minded, be eager to achieve. Confidence is key.