Telephone banking Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

9.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Telephone banking, talking to customers helping with quieries on their savings accounts.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yeas, I have developed my confidence and also my telephone manner.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the apprenteship programme as I am still quite young I like to still be learning whilst earning.

    10/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • I feel very valued by Lloyds banking group, you do get recognised for the good things you do.

    10/10
  • 5. How well organised/structured is your programme?

    • At the start of the programme the trainer assesor didnt make regular visits to us. However, I got a new trainer in september who makes regular monthly visits.

    7/10
  • 6a. How much support do you receive from your training provider?

    • I have help there if I need it

    10/10
  • 6b. How much support do you receive from your employer?

    • Theres support available if I need it.

    10/10
  • 7. How well does your salary/package meet your costs?

    • The salary is the same as my colleauges that arent on an apprenteship and it meets the costs I need.

    10/10
  • 8. Are there many opportunities outside of work?

    • No

    5/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • I feel it is a good company to work for who value their employees and I feel its a really good company to work for.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • I would advise them to apply as I think its a good company to work for.

Details

Level 2 Apprenticeship

Finance

West Midlands

April 2015

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