multichannel manager Review

I am responsible for one of JD sport's e-commerce businesses, ensuring smooth running of sales and marketing campaigns across the website and digital channels. I currently manage a small team within a large unit, i frequently liase with different teams within the business such as marketing, merchandising, development and product.

I have learnt new things as well as developing some existing skills. 2 of the highlights have been: Building a High-Performance Team - understanding people and team management models, including team dynamics and motivation techniques, explaining how you can use coaching as well as SMART objectives. Project Management - organising, managing resources and risk, and monitoring progress to deliver against the project plan.

It was difficult for me to enjoy the program as I have a very busy schedule at my current work. The course was very lengthy and time consuming, a lot of the assignment work was quite wordy so it felt like I was doing my university dissertation again! Sessions with my course mentor was generally interesting.

Overall the course was organised in terms of the modules and the topics covered. However i think the learning hub / intranet where the material was held could be improved. It was difficult to navigate the course material and find what i needed. My course tutor was very organised in helping me to deliver everything required for gateway.

My employer did help by providing some time for me to complete my coursework, however it still was difficult to find time to due the nature of my work and deadlines involved especially as there were ongoing projects. My line manager offered assistance in terms of the 360 feedback for one of my modules.

My course tutor [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] was very supportive in terms of helping me to structure my coursework and completing the assignments. At the start of my course i had a different tutor who was in the middle of transitioning to another role so the initial experience wasn't great, however it worked out fine in the end.

My course is relevant for my role as i am currently relatively new to my management position and this team leader course can help me get to the next level. We will be adding my personal assessment feedback to my personal development plan and using this as a basis going forward.

At my current work we do have extra curricular activities such as socials and networking events. These were paused in recent times due to the pandemic however we have been getting back to including more events to our schedules. We have sporting opportunities such as yoga mornings, and we are also provided discounted gym membership.

Yes

I have worked at the company for a number of years and i can honestly say it has been a good experience so far. We have a very diverse workforce and a lot of expertise within the company. We also have many connections to other companies which can help in terms of opportunities going forwards.

My advice would be to represent yourself in an authentic manner and express your ideas confidently. A knowledge of the area you are applying for as well as a knowledge about the products is also very beneficial. As a hiring manager i am particularly impressed with individuals who take an interest in the brands across the company.