Quality Lead Review

by Halfords

Rating

8.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am Quality Lead for our Customer Services Team. My role is to ensure all colleagues receive weekly quality performance evaluations

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I am only one month into the apprenticeship but already learning new skills - so far we've focused on the coaching principles which has given me insights into Ethics etc

    8/10
  • 3. To what extent do you enjoy your programme?

    • Really enjoying it so far. Have a great cohort

    10/10
  • 4. How well organised/structured is your programme?

    • I have given feedback that the initial workshop felt overwhelming in terms of what to do and how much work was involved. A little more "hand holding" for the first workshop would have been helpful to feel prepared. However now have a great understanding of what to expect

    8/10
  • 5. How much support do you receive from your employer?

    • 100% support

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • 100% support

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 100% will help me be better in my role but also give me an idea of my larger plan in terms of my PDP

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • This is limited and could be better

    5/10
  • 9a. Would you recommend Halfords to a friend?

    • Yes

  • 9b. Why?

    • Enjoy my job and feel supported.

  • 10. What tips or advice would you give to others applying to Halfords?

    • Fantastic opportunities

Details

Higher Level Apprenticeship

Customer Service

Redditch

October 2022

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