Credit Controller Review

Managing a team of credit controllers dealing with external customers chasing payments and resolving queries. Collaborating with internal stakeholders to work towards the company strategy and department OKRs. Holding 1-2-1s with individuals, train and coach team members to achieve team and personal goals. Report monthly and quarterly figures and target setting for monthly/quarterly and annual OKRs relating into how we achieve the company strategy.

My confidence has grown a lot since starting the course which has in turn helped me grow within my role. Understanding the thinking behind certain skills and techniques, looking at how skills are transferable, and I now think about the wider business in my decisions. I have learnt about a project cycle and developed my stakeholder management skills. Time management was also a very useful tool which I revisit regularly.

I enjoyed the interaction with the trainers and the rest of the people taking part on the course. The workshops were completed over teams which was very useful in time saving and did let us be interactive and see everyone. Being able to share experiences and tips with people going through the same workshops and assignments was very useful and I loved that no question was considered unimportant.

I thought the programme was very well structured. I received details of the workshops in advance and a sign on to a website with the learning sheets and links to training guides. Plenty of notice was provided and there were regular catch ups throughout the course. Videos of the workshops were also provided so I could revisit and refresh on certain points.

My employer gave excellent support, providing time to complete work and support to gain experience where I needed it. The company also set up groups and extra training for all people leaders which linked into some of our learning. This then helped us view how the company completed certain works as well as the general processes and techniques we were learning in the workshops.

My trainer was very supportive, lots of sessions and available when needed. He pushed and encouraged me as well as provided tips and contacts to help throughout the programme. All the trainers throughout during the workshops and in-between were extremely helpful and updates etc were provided in plenty of time.

My qualification has helped me understand what type of leader I am, how to work with different types of stakeholders and to consider different communication tools. It has given me the confidence to work towards my strengths and not shy away from my weaknesses but to understand them and work towards development.

TalkTalk offer a lot of extra activities. These can be anything from small groups to social activities and forums to help inclusion and diversity. There are plenty of events and everything is communicated by blogs and the internal web to encourage people to join in and get to know everyone in the company.

Yes

TalkTalk is inclusive and promotes development. The company strategy is clear and communicated well so everyone works together towards the same goal. There are a lot of different areas in TalkTalk, and it is open to help people gain knowledge and skills in different areas to help with their career.

It is fast paced and can be very hard work. However, the people are supportive and there is plenty of opportunity to develop. If you are wanting to build a career there are lots on offer to help you find your calling, you just need to ask and contribute your skills.