Operations manager Review

My daily tasks involve planning the day/weeks objectives within the store,implementing new range reviews and campaign changes.My job also consists of doing payroll for all colleagues within the store and authorising holidays for colleagues.Within my job role there are many interactions with colleagues and customers regards to tasks and fulfilling customer needs whilst shopping within our store.Whilst the shop floor is my main area i also cover the showroom department within the store,helping the designers and the showroom assistant with any needs or customer concerns/issues.

I am always improving my skillset and developing my manager skills as each day is different when working within the store team.Problem solving and delegating projects to other members of the team,helping develope their skills.Working within the showroom team i have learnt numerous new tasks within the systems that have been recently implemented.

I have enjoyed the programme very much,learning more about myself and the team that i work with,as tasks given within the course have helped focus areas in which i have made improvements such as delegating to other people.I have also found that my leap mentor shane has helped me alot during busy periods with time managemnet and extra help when needed.

I found that this course was well organised and structured but i am also a very organised person so this was not really an issue for me personally when meeting deadlines and completing work.The only concern that i would say i had was during busy periods within the store time management because very important as it is easy to fall behind on the workload.

I personally found that help is given through other colleagues and operation managers within the store that i worked at when doing this course.The only thing that i would comment on is that i was promoted half way through my course and so was moved to another store so i spent alot of time with my new manager talking him through what i had achieved so far and what i had left to do but this is not a reflection on my employer,but did become time consuming.

I found that [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] my leap mentors ([This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] was my mentor at the beginning of my course but then i was given [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] due to [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] being moved to another department) to be very supportive,whether that be through emails or phone calls.There was never a time in which i felt i could not speak to them regarding the tasks i needed to complete or the workload and time frames in which they needed to be cmpleted.I could not have asked for better mentors when doing my course as shane really helped me when having to retake my maths in which i really struggled but with his support i managed to pass.

I have found that the qualification that i have received (distinction-level 3) ahs helped me improve not only my managerial skills whithin the team but also help improve myself as a person.Looking at myself and areas in which i could improve that maybe i would not have noticed without this course,using my team to feedback information regarding my job role and my performance within that role through their eyes.

There are many activities that i can get involved in if i wanted to.This could include lots of charity work as wickes prides themselves on helping others.Also as a store out of hour activities are organised which not only helps morale but are also used as team building activities.

Yes

I have found that working at wickes not everyday is the same.There is always something new to learn or a task to be completed.Meeting new people everyday when helping customers and being involved in a team that are like a second family that are always there if needed for support.

The only thing that i would say is to be yourself.Everyone is different,and wickes pride themselves on equallity and diversity.Wickes have been exepting of everybody that i have come across in my time that i have been with wickes,and i have enjoyed the teams that i have had the pleasure of working with and i look forward to extending my personal relationships within my time at wickes.