customer service advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

4.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • bank account servicing, dealing with customer enquiries at first point of contact

    4/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, gaining qualification

    6/10
  • 3. To what extent do you enjoy your programme?

    • Did not really enjoy, wasn't what i expected

    6/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • Not very valued, manager does show recognition however not on a wider scale

    4/10
  • 5. How well organised/structured is your programme?

    • Not enough structure or support wth the study topics.

    6/10
  • 6a. How much support do you receive from your training provider?

    • not enough support, was hard to find the correct resources to help

    4/10
  • 6b. How much support do you receive from your employer?

    • Employer supported with time off the phone

    6/10
  • 7. How well does your salary/package meet your costs?

    • No costs associated

    4/10
  • 8. Are there many opportunities outside of work?

    • No opportunities outside of work

    4/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • No

  • 9b. Why?

    • Not enough support or helop

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • long application process

Details

Level 3 Apprenticeship

Finance

North West

April 2015

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