Duty Manager Review

by Whitbread

Best Apprenticeship Employer

Rating

8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Run the morning/evening or night shift; allocate room for House Keeping to do on the day; helping breakfast: Host, clear up tables, top up food and clean after breakfast: Tidy up, hoovering, moping; dealing with guests request, complaints; answer phones, emails; check all the departure rooms after House keeping finished & process ECI; Complete Co-pilot, etc.,

8/10

2. Have you learnt any new skills or developed existing skills?

Yes, communication skills: How to deal with under performance; how to deal with serial complainers The Insight course helps me to understand more about me and the team around; strengths & weakness and the preferences; NSF checks; PI WOW; F&B service; Employee Relations process; crisis management; cross department communication, off the job training

8/10

3. To what extent do you enjoy your programme?

I don't need to physically go to class room, just need to arrange appointment with the coach Have support from manager The program is fit for my job

8/10

4. How well organised/structured is your programme?

7/10

5. How much support do you receive from your employer?

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

7/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

There are many sites that you can choose nearby where you live; reasonable

10. What tips or advice would you give to others applying to Whitbread?

That's people's choice. If you think you'll be long term with the company and if you can commit your time, go for it.