IT Support Review

by ASSA ABLOY

Rating

9.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • IT Support Analyst. Deal with users around the business and provide technical support. Work towards SLA's and KPI'S. Look after team members and ensure they're doing their job accordingly - supporting wherever is needed. Keep track of projects and delegate those out to the team members.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • New skills - Managing a team, how to better organize and monitor projects. As well as communication within the team. Stronger skills on hosting meetings and speaking up.

    10/10
  • 3. To what extent do you enjoy your programme?

    • Really enjoyed the course that I was on. It gave me more insight to different areas that I needed to extend my experience on.

    10/10
  • 4. How well organised/structured is your programme?

    • Very - had a few different tutors as one left, someone else took over and they left and then a new one. Was very structured and got myself back on track quickly - especially after having some maternity leave.

    10/10
  • 5. How much support do you receive from your employer?

    • Could of had more. Line manager was brilliant and understood, however, on job experience wasn't great because they didn't really understand the things I needed to complete as part of the course.

    6/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Alot. My tutor, [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions], gave me lots of support, She understood when i was struggling and worried, especially for the end point assessment - she got in touch with [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] to also help me complete the exam and my presentation.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Very well. It gave me an insight to areas of my job role that I didn't really know much about - such as conflicts etc. The extra training that we received was really helpful to go in depth an all the areas within a team leader role.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • N/A

    10/10
  • 9a. Would you recommend ASSA ABLOY to a friend?

    • Yes

  • 9b. Why?

    • Great progression, everyone is friendly and supportive.

  • 10. What tips or advice would you give to others applying to ASSA ABLOY?

    • Learn about the company, relax and just show the company what you have.

Details

Level 3 Apprenticeship

Information Technology

Willenhall, UK

January 2023

View More Reviews
Recruiting? See how we can help you