senior custoemr advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

6.3/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I work in a contact centre where I service Customer queries and provide lending reviews

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have completed my apprenticeship and gained a level 2 qualification in customer and financial services

    8/10
  • 3. To what extent do you enjoy your programme?

    • it was really enjopyable and gave an in depth insight as how the business i weork for actually works

    8/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • manager is really appreciative of my work and reognition is readily handed out

    7/10
  • 5. How well organised/structured is your programme?

    • not very, the communication between the apprenticship organisors and LBG was very poor

    5/10
  • 6a. How much support do you receive from your training provider?

    • my assessor was very supportive and was able to guide me whenever assistance was required.

    9/10
  • 6b. How much support do you receive from your employer?

    • very limited as they did not match what thery were supposed to in accordance to the apprenticeship programme

    4/10
  • 7. How well does your salary/package meet your costs?

    • fair

    6/10
  • 8. Are there many opportunities outside of work?

    • no

    3/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • No

  • 9b. Why?

    • although my work is appreciated by my manager, i feel as though i am not truly valued by my employer

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • prepare and always be organised

Details

Level 2 Apprenticeship

Finance

Northern Ireland

April 2015

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