Team Manager Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8.7/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a Team Manager in a contact centre and my role involves running a team of 8 consultants ... I manage, coach and support them in their day to day role on the phone ... I manage their timekeeping attendance and compliance.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Not as yet.

    9/10
  • 3. To what extent do you enjoy your programme?

    • So far I am enjoying the prgramme very much.

    9/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • Very.

    9/10
  • 5. How well organised/structured is your programme?

    • Very.

    9/10
  • 6a. How much support do you receive from your training provider?

    • I feel very supported.

    9/10
  • 6b. How much support do you receive from your employer?

    • Very.

    9/10
  • 7. How well does your salary/package meet your costs?

    • I feel my salary should be higher due to the workload.

    6/10
  • 8. Are there many opportunities outside of work?

    • Charity

    9/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

Details

Level 3 Apprenticeship

Finance

North West

April 2015

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