Process Lead Review

by Thames Water

Best Apprenticeship Employer

Rating

9.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Process review and continuous improvement. Implementing new processes into financial customer care, reviewing existing processes for improvement. working with stakeholders, working with colleagues. reviewing and creating knowledge / support material. Analysing data. Reviewing and adding to requirements for improvement.

10/10

2. Have you learnt any new skills or developed existing skills?

Yes. How to use the voice of the customer in a constructive way, how to prioritise things, how to determine of data is accurate, different ways to process map, process capability analysis.

10/10

3. To what extent do you enjoy your programme?

Learning a huge amount. The training is very engaging. Its hard but I'm enjoying it.

10/10

4. How well organised/structured is your programme?

Very, Its clearly laid out in the DMAIC format, going through each stage one by one. Clearly shows how everything links together. Trainer is very engaging in his style of teaching, asks questions, lots of break out groups.

10/10

5. How much support do you receive from your employer?

Manager is very supportive, we have weekly catch up and he's attended all sessions with Capella. Support for HE Team too with regular catch ups and always on hand if i need something.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Regular coaching sessions, with additional if required. Can email if needed and they will respond in a timely manner. Review points along the way.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Teaching me a better way to review processes and for continuous improvement. More logical and its hloing me to manage stakeholders in a different way.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yes. we have lunch and learns, time to give days, raft race.

8/10

9a. Would you recommend Thames Water to a friend?

Yes

9b. Why?

I've been at Thames for 17 years and I've progressed in that time. They allow people to develop and learn new skills. They have a great ethos for working.

10. What tips or advice would you give to others applying to Thames Water?

Research the company to understand all we do. Be yourself.