Rating

8.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I'm a trade duty manager, and in my day to day work I help customers, work deliveries, handle cashing up and manage staff when no senior staff are working.

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Handling money, further customer service skills

    8/10

  • 3. To what extent do you enjoy your programme?
  • I do enjoy the meetings

    9/10

  • 4. How well organised/structured is your programme?
  • At the start, unfortunately my first tutor wasn't working alongside me and now has left. However I am back on track with my new one.

    8/10

  • 5. How much support do you receive from your employer?
  • Full support whenever I ask for it

    8/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Full support and extra time if needed

    8/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • Helps me to develop my customer service skills

    9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • No

    8/10

  • 9a. Would you recommend Iceland to a friend?
  • Yes


  • 9b. Why?
  • Great opportunity to evole higher in the business


  • 10. What tips or advice would you give to others applying to Iceland?
  • Be yourself


Details

Level 2 Apprenticeship

Customer Service

Wakefield

February 2023


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