Rating

9.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My apprenticeship is a rotational apprentice focused on the commercial side - therefore I have been in Buying, Merchandise, Sustainability and Marketing (3 months per department.) Each day is different but currently, I organize activations in store, check/create signage in store and review menus to ensure they comply with legislation.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt and developed a lot of skills: From communicating with different stakeholders, I have improved this skill by adapting my method of communication by realizing what will be most effective. I have also improved in: Excel skills, Organisation, ability to analyse data.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I have enjoyed my entire programme as I have experienced 4 different departments, which before joining the apprenticeship I wouldn't know how they functioned. The culture at Fortnum's is great, everyone is willing to help and support you to develop your career.

    10/10

  • 4. How well organised/structured is your programme?
  • Very organized , before each rotation I meet with my future managers to understand what roles and projects I will be completing but it allows me to tell them about my apprenticeship. In addition, at the end of each rotation we receive feedback on methods to improve.

    10/10

  • 5. How much support do you receive from your employer?
  • I have received significant amount of support: From joining this organisation, everyone was friendly and providing me tips about our organisation. My managers in each department support me with my many questions. In addition, we have a HR manager who we communicate with for any questions about the apprenticeship.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Every 4 weeks, we must attend a session which we learn new subjects which will overall support us in reaching our qualification. We are assigned a coach in which we have coaching sessions and progress reviews with.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • In our sessions with the provider, we have key areas to learn: GDPR, data cleaning , data validation, visualizations. From these sessions, we apply what we have learnt to our everyday role however sometimes not all the content we are taught is relevant.

    7/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • We do have departments socials , plus the company have organized social activities. The culture is great at Fortnum's that it easy to build friendships with colleagues.

    9/10

  • 9a. Would you recommend Fortnum & Mason to a friend?
  • Yes


  • 9b. Why?
  • I would say my apprenticeship is very unique and I have learnt so many skills that have enhanced my career. As a proactive learner , I prefer an apprenticeship over a degree as I believe it is more rewarding. At the organisation, you constantly what to learn !!


  • 10. What tips or advice would you give to others applying to Fortnum & Mason?
  • Do your research - Fortnum's has a huge history which we greatly pride ourselves on. In your interview, you should highlight this area. But most importantly, be yourself !!


Details

Level 3 Apprenticeship

Customer Service

Mayfair

February 2023


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