Duty Manager Review

My main job is to run frozen. This usually includes; breaking down the delivery, getting products out on the shop floor for customers to purchase and making sure that my area of work and my products and their cabinets are tidy and presentable for consumers. I am also sometimes tasked with things such as; getting on the till or gathering trolleys for people to use.

I have learnt many new skills. For example; I now know how to appropriately communicate with customers, to convey where something is or that we don’t have it in stock. I can also actively listen to a consumer’s request so I know how to best action on it.

I really enjoy my programme as it gives me the ability to showcase some of my already known skills and develop ones that I didn’t already have. I also get a lot of joy from doing programme because it gives me something to accomplish and a goal to reach, which I didn’t feel like I had before I started the programme.

The programme I am on is very well structured. I know what I have to do and when I have to do it by via an internet website that allows me to track how I’m doing. And if I need any help, I know where to go for it, because of how well the site is organised.

There is not much support I receive from my employer. But I do truly believe that if I did require any support, I would know where to go for it and I’m sure I would be able to get it from the relevant and appropriate colleagues or support workers.

I receive a lot of support from my training provider through one of their team members. If ever I am unable to complete a task or get stuck in some way, I know that he will be there to assist me in any way he can. But if he can’t, I know there are other resources and contacts I can use to get me to where I need to be within the programme.

I feel that my qualification is allowing me to perform my job role to a higher standard than previously. This is because I have been able to learn new skills and develop the ones that I already had in my arsenal. It also permits me to really excel at my job role, rather than just meet the requirements for it.

There are not a lot of extra-curricular activities to be found within my company, but one I can think of is a meeting with other people who work within the company. We can suggest improvements to our working conditions, how we can be better equipped and prepared to complete our tasks and anything else that may need to be discussed to make our work lives that much easier.

Yes

Because the camaraderie within my store is second to none. We all get on well and work together as a team, while also being able to laugh with each other. We also support each other to the best of our abilities, whether that be mentally or physically. We’re more like a second family to each other, rather than colleagues. The pay is also fair, in my opinion and the working conditions are very acceptable.

Make sure that you have the mentality needed to work in retail, because it is not as easy as it sounds. Sometimes you will be tasked with certain things that you may not be able to deal with, or certain situations that need to be addressed in the correct way, especially ones involving customers.