Range Change Customer Advisor Review

by B&Q

Best Apprenticeship Employer

Rating

8.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Merchandising New Lines, debriefing Trading managers and sharing training with staff members.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have understood my customer journey in greater detail and how my role plays a part in store.

    9/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the learning as it has given me more confidence.

    9/10
  • 4. How well organised/structured is your programme?

    • It is easily broken down into bitesize chunks.

    10/10
  • 5. How much support do you receive from your employer?

    • Not as much as I would have hoped due to Covid pandemic.

    6/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • After 4 changes to the trainer, I managed lots as had more consistency.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Gives me more knowledge of the business requirements which I didn't have before.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Networking events and further training.

    9/10
  • 9a. Would you recommend B&Q to a friend?

    • Yes

  • 9b. Why?

    • The company has a fantastic atmosphere especially with apprenticeships.

  • 10. What tips or advice would you give to others applying to B&Q?

    • Be confident, no skill is less valuable than another.

Details

Level 2 Apprenticeship

Customer Service

St Neots

February 2023

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