customer service Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

9.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I take calls from customers and support them in their bereavement and Power of attourney journey

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have developed throught the apprenticeship. the main skills i developed where my confidence and resilience.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoyed the program massively and would love to complete another one.

    10/10
  • 4. How well organised/structured is your programme?

    • it is well structured and at the end there where refresher sessions where different aprentices got together which was brill

    10/10
  • 5. How much support do you receive from your employer?

    • The support fluctuated from amanger to managed. throught the apprenticeship I had 6 managers. 2 where not supportive at all. However, the other 4 where amazing.

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Again this fluctuated. when i first started my trainer seamed a little dis engaged. however, half way through i got a new trainer who was amazing

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • the confidence and resilience skillsi learnt throught the apprenticeship where un measurable. its changed my outlook on everything i approach from my personal and work life.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • yes there are loads, its just about how to know where to look for them.

    10/10
  • 9a. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • Its an inclusive place to work and values everyones differences.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • be open to change and personal development and you will go far in the business.

Details

Level 3 Apprenticeship

Business Operations

Portsmouth

February 2023

View More Reviews
Recruiting? See how we can help you