Receptionist Review

by Whitbread

Best Apprenticeship Employer

Rating

8.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Managing the reception and all the daily tasks, ensuring all our guests are taken care off and things run smoothly. Communicating with housekeeping to ensure rooms are ready on time and and all requests are in place. Taking care if daily finances and health and safety duties making sure everything is kept upto standard.

8/10

2. Have you learnt any new skills or developed existing skills?

I've learnt alot more about the company as a whole and its operations. I've learnt more about budgeting and finance aspects of the business. Its help develop my communication skills from a management aspect and has helped when training new team members.

8/10

3. To what extent do you enjoy your programme?

The programme has been great its made me realise how important my job is and I've learnt new skills and its helped with my development and progression within the company.

8/10

4. How well organised/structured is your programme?

My programme started before the pandemic so unfortunately its been a bit hectic as I've had different assessor's and had to do a lot of work remotely so it has been difficult at times.

8/10

5. How much support do you receive from your employer?

My employer has been great and has given me all the tools necessary to help get me through the apprenticeship

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

The trainers were great all really friendly and constantly checking in. The only downfall was due to the pandemic I ended up having several different assessors so was difficult to form a relationship and did impact my confidence completing the course.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The training is very informative and well delivered and I do feel I am better qualified to do my job to the best of my abilities.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes, the company are always coming up with incentives, events etc for the teams and we are well rewarded for our achievements within the company.

9/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Its a great company to work fir almost all of my colleagues including myself are long term team members. You feel part of a family and they take care of their staff.

10. What tips or advice would you give to others applying to Whitbread?

If your prepared to work hard and work towards the greater good of the company and following brand standards you will be well rewarded and be given the opportunity to progress.