Range Change Customer advisor Review

My role involves maintaining the consistent evolution of the stores product range and customer experience. This is mainly achieved through display updates, campaign management, and keeping track of the various changes in seasonal demand and catering towards that. I make sure that all POS displayed in store is both legally compliant and also reflects the seasonal demand and company targets.

I have developed much better communication skills as well as a greater sense of confidence in my role and in my skills. I feel more motivated to learn new skills in different areas of the store and allow my curiosity to make me a more well rounded employee and a better asset to the company.

Though at the beginning I struggled to manage my time in order to give the programme the focus that it deserved and so found the workload quite heavy, I am now much better at managing my time and prioritising tasks and love how relevant the modules are to my job role. My relationship with my learning coach is also fantastic and she makes the learning process a genuinely enjoyable one.

The modules are broken up into manageable blocks and allow me to learn at my own pace and fit it easily around my work demands. My learning coach coming every 4-6 weeks helps to keep me on track and the module topics promote a natural development in different skill bases.

My employer is relatively supportive, however much of the level of support is entirely dependent on the manager that I am working under. So far, I have worked under three different line managers during my apprenticeship and I have found some managers more helpful that others, though none have out obstacles in the way of my learning, some were not as proactive as they could have been in supporting my learning and getting time off the shop floor in order to complete tasks.

My learning coach is my only contact from the training provider and she is absolutely fantastic. Though I prefer to adopt a more independent approach in my learning, I know that I I had any issues however small, I would be able to go to her and receive the support that I need.

My qualification has empowered me to be more confident in my role and to pursue the knowledge and skills to become a better employee. I now have a better understanding of the targets of my company and why they exist, for example KPIs. This means that I am better able to fulfil and help reach these targets.

Our work does not really provide these sorts of extra curricular activities listed, however there are some activities which I have started participating in such as the monthly employee listening hour where employees are able to communicate their issues and needs to management. I like to take part in these things wherever possible in order to be a more well rounded employee.

Yes

B&Q by comparison offers some benefits which others do not, for example the opportunity to work across departments which carry very different requirements and skills.

From what I have learned while working here, being yourself is always the best policy. We have such a wide variety of personalities and diversity here and the common factors for success is being genuine, hardworking, taking initiative, and maintaining a friendly sense of humour throughout. This workplace is not as pretentious as others that I've worked at.