Network Business Support Engineer Review

I am a fully trusted team member and currently working as part of a repair team. I liaise with customers and our own engineers to fix live faults, this involves logging in to BT devices scattered across the UK.

I am developing each day since I am trusted to work on my own pieces of work and have been given the confidence from my team to take imitative of different workloads.

Its great, I am able to rotate into different teams that helps identify what sort of role I would like to go into once I finish the degree programme. This opens up various avenues and also helps me experience things differently as opposed to staying under one team.

My employer is brilliant in supporting me with structured days off for studies although the training/learning the university provides is somewhat lacking in terms of organisation.

My employer supports me in a numerous amount of ways whether its on the topic of work, personal things or study related problems

The training provider has brilliant facilities but some of the content isn't quite straightforward. The university has equipment from Juniper Networks however our module content is mostly based on Cisco which is fairly odd. Its like having a library of resources only for you to never really use it.

Somewhat helps, they build some of the foundations and fundamentals that transfer into the working role

There is a large amount of different groups to get involved in whether thats sports teams, social events or even work events that are spread around the country.

Yes

BT believes in their apprentices and gives them opportunities to develop by engaging them like regular members of the team. Apprentices aren't frowned upon and are given the freedom to showcase what they can do whilst also supporting them with any study activities they may have from the training providers.

Be yourself, be direct and be willing to go out of your comfort zone