Mortgage Adviser Review

Telephony Mortgage Product Transfer answering customers calls, helping them with queries. Resolving any complaints. Reviewing their mortgage term, type and product.

I found the level 2 apprenticeship very straight forward and mainly just had to evidence what I was already doing. It did give me a better knowledge of HR policies.

I did enjoy and was proud to be part of the apprenticship programme. I thought I would have learnt more from it, however completing it put me in a better position for progression.

I was 1 of 2 in my crew doing it so was highly recognised. I was able to get involved with training collegues, running huddles and giving feedback.

its very structured, I always knew what I needed to do each month and had a set plan.

My tutor was always available if I had any queries. She gave me excellent guidance and I was confident in her answers.

it meets all my costs.

none

Yes

good place to work

always put the customer 1st. They are very focused about having the customer at the heart of everything we do.