Phonebank & Digital Banking Consultant Review

My role involves taking telephone calls from a variety of customers ensuring every single person receives the same fantastic customer service.

yes, I have learn several skills whilst doing the Apprenticeship Program adn also 'on the job' in my role.

I enjoyed my Programme and the assessor who I met regularly was easy to talk to and knowledgeable in her field.

I feel really valued by LBG. Most senior staff are approachable and anytime you feel that you require additional support, it is there.

The programme was very structured with clear guidance on what was expected and the timescale allowed for it.

As much or as little support was provided. We had clear guidelines of what was expected with email/phone/text options of contact and support between meetings. This is tailored to personally support your perferred method of learning.

My employer was an advocate of the Apprenticeship Programme and additional support was always available. My employer was always keen to see that the time away from work was available for meetings.

reasonably

yes, there are opportunities to support outside work. We always utilise 'day to make a difference' too which allows businesses to work in the community to raise awareness.

Yes

It is a good place to work, a friendly environment, support to develop and a fair wage.

Be professional but also keep you personality. Don't be afraid to ask questions.