Bushines administrator Review

Within my organisation, I work in the Business administion apprentice team. We are part of the Group Technology Sorurcing division, which is one of the 9 major divisions within the company. As an apprentice team, we report into a team Leader ( at the moment Chris Holly) who reports directly to the Group Director of Operations (Debbie Allard). Currently, my team and I are aligned with different Sales Order Management teams, whom we assist with sales responsibilities as required per our apprenticeship programme. In my role as a Sales Order Management associate I am responsible for: Generating and updating Outstanding order reports: This consists of running reports of outstanding orders for a specific customer, going through the outstanding orders and chasing through emails or using the systems for updated Estimated times of arrival (ETAs) any past delivery dates or delivery dates that have not been confirmed. Placing simple Orders: this consists of inputting the data received from the customer accurately through a Purchase order document into my organisation’s systems (OneTouch + SAP), Validating prices with Customer executives, etc. Chasing ETAs & PODs/ managing account inbox: I am tasked with the responsibility of supplying the customer with Proof of Delivery (POD) and estimated times of arrival (ETA) of their products should they request it.

I have developed my problem management skills. Part of my responsibilities is to deal with customer disputes. This involves determining the best course of action when a customer refuses to pay their invoice. I must problem-solve and determine a course of action that best fits the situation while also keeping the customer happy. This includes following protocol but making decisions based on the situation. I have also developed by team working and communication skills. I am required to collaborate and work as a team on a daily basis. As an apprentice, I am aligned with a SOM team. I am expected to work with this team and manage the workload. This is only possible through good communication.

I am extremely happy with my programme. I have enjoyed meeting new people and developing my transferable skill. my organisation has provided me with the necessary resources to allow me to excel within my role. There are also a great number of opportunities available within the organisation that allows me to explore different departments and plan for the future.

My programme is very well structured. I am given a day specifically for my apprentice work and am left with more than enough time to complete tasks/worksheets. The platform "BUD" used by my training provider is simple to use and all the necessary resources are uploaded there. the tasks are organised under the month they are due, which helps to keep organised and up-to-date with work. workshops are easy to listen to and join through teams since the links for them are sent to our company email.

my organisation/employer is extremely supportive to my whole apprentice team. we are regularly provided with training and introductions to different business areas and are introduced to people across the business. We are also supported by out manager in our day-to-day tasks including our apprenticeship work. my employer works alongside my training provided to ensure I am receiving the full support i require.

My training provider has offered me good support through my progression with this qualification. I have been assigned a skills coach who is available for me to contact whenever necessary. my peers and I also have regular group meetings with our skills coach so that we can work together and resolve issues and address concerns that any of us may have.

My qualification tasks provided by my training provider are centred around my organisation and the role I work in. I have developed better communication skills and presentation skills as a result of the tasks i have had to complete with my training provider. My skills coach also ensures I an regularly presenting my tasks to her which has improved my public speaking and confidence.

My organisation places heavy focus and importance on networking. As a result of this, I have participated in many extra-curriculars since the beginning f my apprenticeship programme. These include social gatherings/ networking events including the whole department or company, team building exercises, volunteer opportunities for youth outreach programmes and regualr socials with different departments.

Yes

I joined Computacenter because I wanted to take a break from education and Computacenter seemed to have so many opportunities available for growth and development within the company. I enjoy the positive attitude emanated by everyone working at Computacenter and the respect I have been given from everyone here. Computacenter values their employees as individuals.

I would advise anyone applying to computacenter to always communicate and network. This is crucial for advancement in the company. i would recommend developing a personal development plan and thinking about where you would like to be in 3 years time. Having a good network and taking charge of your own progression will get you far in this organisation