Ground floor Review

by Whitbread

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work in the restaurant, bar and reception desk. My role is to serve customers drinks in the bar or to serve them their meals in the restaurant. Sometimes I also work on the check-in desk ensuring that the guests are checked into the correct rooms and I have to make sure that their first experience with us is a pleasant one.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt how to be a better role model to other members of staff such as new starters as I am often tasked with training them and teaching them how to do the job properly. It has also improved my confidence in my comprehension skills as I was able to answer the questions in a way that suits me best.

10/10

3. To what extent do you enjoy your programme?

I really enjoy my programme because it has taught me lots of different things that help me with my day to day job and it has helped me improve the way I work. I also really enjoy the apprenticeship due to my coach because he supports me and guides me through the course.

10/10

4. How well organised/structured is your programme?

The apprenticeship is well organised, you can complete the tasks month by month but you can also complete tasks from different months. It is also good that you can save your tasks so that you can go back to them at another time so you don’t have to complete it in just one sitting.

10/10

5. How much support do you receive from your employer?

I have lots of help and support from my managers so that I can complete my programme to the highest standard possible in order to get the best grade that I can. They have allocated time for me to learn new skills for my Off the job training and to improve the way I do my job day to day

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My training provider has been very supportive to me. They are always there to answer any and all questions that I have and my coach is always available for a conversation about motivation and is always there to guide me through each and every one of the topics on the programme.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The qualification from this apprenticeship will be a great way to move up within the company and be in a better higher paid position compared to my current role as a ground floor team member. This qualification will be helpful for my future as it is always beneficial to have extra qualifications when applying for jobs especially one that is a supervisory level.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

N/A

10/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

They are a good company to work for.

10. What tips or advice would you give to others applying to Whitbread?

Make sure you don’t mind working hard and a lot of hours