Team Leader Review

My role is to act as a duty manager on shift and deputise for my store manager if he is on holiday or off sick. I am in charge of a small team and give them tasks to help run the shop smoothly. I have my own set of keys to lock and unlock the store with.

I have learnt many new skills. Everything from communication, branding, conflict resolution, motivation techniques and how to be a better leader. This was fine through coursework and conferences. I have developed skills along the way that are applicable to my everyday work such as leading a team and becoming more efficient with jobs.

I have thoroughly enjoyed the programme I am on. Everything is relevant to work and nothing felt pointless. The workload of coursework was steady and the constructive feedback I received from my tutor along the way was very motivating and useful and helped with goals and jobs in future work.

The programme is very well structured. The Tutors arrange regular reviews and meeting to make sure you are getting in okay and keep the the dates. The scheduled conference calls were on date and time and if they were to be changed at least a months notice was given. The tutors are organised with the work they give out.

I receive six paid hours a week and an extra day off to complete through my apprenticeship. I also had a ten hour contract raise to meet the requirements for the apprenticeship. My store manager has answered all my questions and my area managers have asked how I’m getting in and supported me throughout the journey.

I recieved a lot of support from my tutor in terms of regular meetings, reviews and conferences. If I ever needed extra assistance I knew who and where to contact the correct people for the extra support. All my queries were answered quickly and effectively making me feel very supported throughout my journey.

I feel the knowledge, skills and behaviours I have learnt through my qualification have allowed me to be more confident and outgoing. I have become a role model for my team and have an influence on the quality of work that my team out out. It has allowed me to get to the point where I can run a store of my own.

My work has a big entasis on charity and helping the local community. I am able to get involved with local community activities such as a fare at a stall or setting up community fridges. These are paid activities. My store doesn’t have but can set up a sports team if enough of the team wanted to.

Yes

I would recommend Co-op to a friend because the hourly rate for the work required is reasonable. Regular overtime is attainable but also a variety of shifts allows for a semi flexible work pattern. Higher management are fair to lower levels and care about the staff. Complaints and grievances are dealt with professionally if needed.

You must be willing to work all types of hours. Co-op is open 7 days a week and working hours in them can be between 5am and 11pm and are usually 8 hours max. You must be able to work in a fast paced environment as their are plenty of services that Co-op offer than may need to be attended to while also working the shop stuff.