Team Leader Review

by Whitbread

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My day to day job role is to overlook the team and support them as required. I serve guests on the bar and deal with customer complaints.

10/10

2. Have you learnt any new skills or developed existing skills?

As team leader I have learnt key skills such as delegation and people management. I have also learnt how to efficiently deal with complaints.

10/10

3. To what extent do you enjoy your programme?

I enjoy the programme as it is nice and organised online and doesn't take too long to complete each section. There is regular opportunity to get feedback.

10/10

4. How well organised/structured is your programme?

My programme is well organised and easy to navigate while working through it.

10/10

5. How much support do you receive from your employer?

I receive a lot of support from my employer and they are always able to help if I need any extra support.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I recieve regular progress reviews and 1to1 sessions from my provider which helps me understand how I am doing so far and where I need to focus to do better.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel my qualifaction helps me as I learn new ways to think about things and alternate solutions to problems that I didn't even know about.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There aren't any extra-curricular activities.

10/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Good company to work for. Good pay rate.

10. What tips or advice would you give to others applying to Whitbread?

If hospitility is something you want to do then Whitbread will help train you up to be the best.