Customer service advisor Review

by NatWest

Best Apprenticeship Employer

Rating

7.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • dealing with customers queries on a day to day basis and ensuring that we are producing the best customer service we can do.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • i have learned how to use microsoft exel

    7/10
  • 3. To what extent do you enjoy your programme?

    • i have enjoyed meeting new people in my apprenticeship

    9/10
  • 4. How well organised/structured is your programme?

    • it is clear to see how much you need to do and when you need to do

    7/10
  • 5. How much support do you receive from your employer?

    • i get any amount of time i need to support my apprenticeship needs

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • my training provider is always there to help me with any questions i have about my studys/ workbooks

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • i feel like i now know how to approach a customer service job

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • i have previously been a part of the better place to work group. this was were i would come up with events that makes the office a easier place to work

    9/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • its a well paying job and the colleagues are very friendly

  • 10. What tips or advice would you give to others applying to NatWest?

    • don't hold back on any questions you have

Details

Level 3 Apprenticeship

Finance

Greenock

February 2023

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