Assistant Relationship Manager Review

by NatWest

Best Apprenticeship Employer

Rating

5.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Managing customer queries through email and phone-calls risk checking customer accounts

6/10

2. Have you learnt any new skills or developed existing skills?

Job specific systems and programming

7/10

3. To what extent do you enjoy your programme?

Early careers team support was good however could do with more communication once role has commenced and more social and networking opportunities. Apprentices would benefit from specific system related training, not shadowing from colleagues and a detailed account of the job role prior to enrollment.

6/10

4. How well organised/structured is your programme?

Programme is well organised and information is provided in advance although some small communication errors have occurred.

6/10

5. How much support do you receive from your employer?

My manager provided alot of support initially to gain access to systems and devices but less as the apprenticeship commenced

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

I have yet to access my training provider

5/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

My qualification is very detailed and provides me with an opportunity to gain a certificate in banking. The qualification will provide me with the knowledge in how to develop excellent communication skills and maintain rapport with clients. However the role that i have been needs to be more relevant to my apprenticeship.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

None as of yet

1/10

9a. Would you recommend NatWest to a friend?

Yes

9b. Why?

Excellent well-being and career support Opportunities for progression and build a life-long career

10. What tips or advice would you give to others applying to NatWest?

Find out what the role entails and if it would match your interests. Find out what roles other Apprentices have entered once they have completed the Apprenticeship and how relevant the qualifications they achieve can be to their field.